McDonald’s doesn’t allow customization on touch screen order system

McDonald’s is no longer allowing its customers to customize their order on the touch screen.  Sure, you can remove or double-up on the ingredients already included on your sandwich, but if I want to add a different item (for example onions) to my junior chicken then I need to do this at the in-person cashier.

I do not approve of this new change and don’t understand why McDonald’s chose to remove this ability, taking away the ability for its customers to use this convenient ordering option.

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